At Nebka, we do everything to ensure you are satisfied with your outfits. We know that sometimes you might choose the wrong size or change your mind, which is why we have implemented a simple, clear and fair return and exchange policy.
1. Deadlines
You have 7 calendar days after receiving your order to request a return or exchange.
After this deadline, we will no longer be able to accept the request.
2. Exchanges
- Free exchange: reserved for first-time customers and only for a size change of the same model (subject to availability). Free exchanges are limited to one item per product category and per order (e.g., a climbing outfit, a fleece, a cap).
- Other exchange cases (change of model, color, second order, etc.): fixed processing and delivery fee of 35 Dh. We will arrange for the collection and delivery of your new item to your home.
Exchanged items cannot be personalized. Adding personalization is not accepted for exchanges, regardless of the reason (size, color, model).
Any request for personalization must be the subject of a separate new order.
3. Returns (Refund or Credit Note)
You can return your items for:
- A refund (within 14 working days after receipt and inspection).
- A credit note valid for 3 months on our website.
For a final return, you must send the package yourself to the following address: Nebka Uniformes - NBK SARL – Bd Abdelatif Ben Kaddour, Impasse Rif, Résidence Rif, Casablanca 20200 – Tel.: +212 522 256 613
Return shipping costs are your responsibility; you can choose the delivery method that suits you best. Drop-off at the store is also possible (address above).
4. Conditions of Acceptance
For a return or exchange to be accepted, the items must be:
- New, unworn, unwashed.
- With labels intact and in the original packaging.
- Sans odeurs, taches, ou signes d’utilisation.
Exceptions :
- Articles en soldes → non échangeables et non remboursables sauf défaut.
- Articles personnalisés (broderie, modifications) → non échangeables et non remboursables.
5. Defective Products
- Any product with a manufacturing defect can be reported within 72 hours of receipt.
- In this case, we will cover the return shipping costs and proceed with an exchange or a full refund.
6. Simple Procedure
- Contact our customer service at [email protected] or via WhatsApp at +212 668 309 092, stating:
- Name & Surname
- Order number
- Reason for return or exchange
- You will receive instructions (home collection or shipping address as applicable).
- Once your package has been received and inspected, we will proceed with the exchange, refund, or issuance of a credit note.
7. Processing Times
- Refund: 7 business days after validation of the return.
- Exchange: 7 business days.